Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange so that we can correct it. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. Usually, our product delivers 9 to 11 days after the order submission on our website. Therefore customer get 2 to 3 days to check the product and file a return for exchange. after that we will not accept returns. All returned items must be in a new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at eleganceleath@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in the original packaging, and mail your return to the following address:

ELEGANCE  LEATH

Attn: Returns
1505-650 10 ST SW CALGARY ALBERTA.

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange